How to Fix: Your Computer is Infected, Call This Number (Scam)

Over the past few months we have had an increasing number of calls relating to computer popups claiming that your computer has been infected and your personal details stolen. The popup asks you to call a number to rectify this. This is a scam and you defiantly do NOT want to call the number.

What should you do if you fall for the scam?If you fell for the scam and gave out your credit card number, you should call your credit card company right away and tell them what happened and attempt to reverse the charges. It is also advisable to have the credit card company issue you a new credit card so that the scammers can't attempt to rack up more charges on your card later.
So how does the "Your Computer Is Infected" scam get onto your computerMost times the "Your Computer is Infected" scam will pop up when you are visiting a bogus website. In some cases, however, it can be due to some form of malware infection or 3rd party software downloaded unknowingly.

So how can your remove the pop up and check computer for infections?
To close the "Your Computer is Infected" window, follow these steps:

1. Press CTRL + ALT + DEL on the keyboard to bring up the Windows Task Manager.
   
   
2. Once Task Manager has started, go to the Details tab on Windows 8 and 10 (or Processes tab on Windows 7 and earlier)
   
   
3. Look for the name of your web browser in the Names column.
   
   
4. Using your mouse, left click over top of the browser task name to highlight it, then right click over top of the highlighted task and select "End task". There may be more than one browser task listed; in this case you will need to end them all.
   
   
5. Now that you have closed the pop up window you will now want to check your computer for any infections using a virus/malware scanner. This is best performed by a professional so we do advise contacting one.