NBN Telemarketing Scammers Alert

Beware of telemarketing scams

Over the past few months we have had many clients contacting us about NBN phone call scams. Scammers are increasingly using trusted brands like ‘NBN’ to trick unsuspecting consumers into parting with their money or personal information.

​It’s important to be aware that NBN Co will never make unsolicited calls or door knock to sell broadband services. NBN Co may make calls to individuals registered on Medical Alarm or Fire and Lift registers but will never request payment or bank account details during these calls.

Tips to avoid scammers

• Always ask yourself whether the person or business that’s contacted you out of the blue is who they say they are.
• Verify the identity of the contact through an independent source. Don’t use the contact details provided by the caller or in the message sent to you.
• Never send money, give your banking or credit card details or other personal information to anyone you don’t know or trust, and never by email or over the phone.
• Know that a government agency or trusted business will never ask you to pay them with gift or store cards, iTunes cards, wire transfers or bitcoin.
• Never give anyone remote access to your computer if they’ve contacted you unexpectedly – whether through a phone call, pop up window or email.
• Contact your current provider to confirm whether NBN is available at your premises and how long you have to switch.

Victims of the scam should also report the incident to the Australian Cybercrime Online Reporting Network.